Privacy Policy

PRIVACY POLICY

Frax Technologies Private Limited (“Company”, “We”, “Us”, or “Our”) operates www.getfrax.com and associated platforms (collectively, the “Platform”). We are committed to safeguarding your personal data and privacy in accordance with applicable laws.

1. Introduction

This Privacy Policy outlines how Frax Technologies collects, processes, discloses, stores, and protects the personal information of users (“You”, “Your”) when you access or use the Platform and its related services (“Services”). By using the Platform, you indicate your agreement to the terms of this Privacy Policy.

2. Information We Collect

2.1 Personal Information
We collect personal information that you directly provide to us, which may include:
• Name, email address, and phone number
• Government-issued identification numbers (PAN, Aadhaar, etc.)
• Financial details including bank account information
• Digital signature and documents submitted for KYC and compliance purposes
• Login information and profile credentials

2.2 Non-Personal Information
We automatically collect certain non-personal information through cookies and similar technologies to enhance user experience, including:
• Device and browser details
• IP address and location data
• Usage statistics, session durations, and interaction data

2.3 Communications Data
Messages you send or receive via our Platform, including support requests, user feedback, or public posts, may be collected and stored for service improvement and dispute resolution.

3. How We Use Your Data

Your data is used for the following purposes:
• To provide, maintain, and enhance our Services
• For identity verification, KYC compliance, and legal obligations
• To communicate updates and notifications
• To ensure security, detect fraud, and maintain platform integrity
• To send marketing communications with your explicit consent

4. Data Sharing and Disclosure

We may share your personal information:
• With service providers and partners who help us operate the Platform
• With statutory authorities when required by law
• In connection with mergers, acquisitions, or sale of assets
• For other uses only with your explicit consent

5. Data Storage and Security

Your data is securely stored on servers located in India. We use appropriate technical and organisational measures to prevent unauthorised access, loss, or misuse. Certain data may also be recorded on blockchain ledgers accessible through your blockchain keys.

6. Data Retention

We retain personal data as required for legal, regulatory, and business purposes. Generally, data is stored for up to five years after account closure unless a longer period is mandated by law.

7. Your Privacy Rights

You have the right to:
• Access and correct your personal information
• Withdraw consent or restrict processing (subject to legal limits)
• Request erasure of your data where applicable
• Request data portability or transfer
• Nominate representatives to manage your data in case of incapacity

To exercise these rights, contact our Data Protection Officer.

8. Cookies and Tracking Technologies

We use cookies for authentication, analytics, and user experience. You may disable cookies in browser settings, though this may impact functionality.

9. Third-Party Links and Services

Our Platform may contain links or integrations to third-party websites and services. We are not responsible for their privacy practices; please review their policies independently.

10. Public Content

Any content you post publicly (such as reviews or comments) may be visible to others and used by us for improvement or marketing, in accordance with applicable laws.

11. Changes to this Privacy Policy

We may update this Privacy Policy periodically. Significant changes will be communicated to you, and the latest version will always be available on the Platform. Continued use after updates implies acceptance.

12. Grievance Redressal and Contact

If you have questions or concerns about this Privacy Policy or your data, contact our Grievance Officer:

Name: [Name]
Email: compliance@getfrax.com
Address: Frax Technologies Private Limited, 1106, Ivory Court 2, Essel Towers, Mehrauli Gurgaon Road, MG Road Metro Station, Sector 28, Gurgaon, Haryana, 122002

If you are not satisfied with our response, you may escalate your complaint to the Data Protection Board of India under the Digital Personal Data Protection Act, 2023.